Kurtis Railton

System Technician I

• Delivered Tier 1 and Tier 2 support for enterprise systems, including workstations, VoIP phones, and network connectivity issues, enhancing response time and system uptime.
• Diagnosed and resolved network-related challenges (connectivity, DNS, device communication) employing established troubleshooting methodologies for efficient resolutions.
• Provided remote support utilizing NinjaOne RMM and UltraVNC, reducing incident resolution time and significantly improving user satisfaction.
• Monitored infrastructure performance using SolarWinds, proactively identifying potential network and system issues, leading to timely interventions.
• Managed Active Directory user provisioning and permission settings through ADUC, ensuring secure access to network resources while maintaining compliance with security protocols.

Founder / Developer

• Designed and implemented a full-stack web platform with secure networking capabilities using Cloudflare Tunnel, eliminating the need for open inbound ports.
• Configured DNS, reverse proxy access, and secure traffic routing to safeguard backend infrastructure from unauthorized access.
• Established security measures including rate limiting, CSRF protection, CAPTCHA, and HTTP security headers (CSP, HSTS), minimizing malicious traffic and preventing cross-site scripting attacks.
• Designed and managed a media storage system on a virtualized Windows server, handling large file uploads and automated processing for reliable content delivery.
• Deployed a stable production environment on a virtualized Windows system utilizing Waitress WSGI, guaranteeing optimal uptime and service availability.

Network Operations Technician

• Installed and configured over 30 network switches via SSH, executed firmware updates, and applied standardized configurations that enhanced overall network consistency across campus.
• Managed replacement and maintenance of UPS systems to support critical infrastructure, significantly mitigating the risk of power outages.
• Employed a spectrum analyzer and Wireshark to troubleshoot wireless access points throughout campus, leading to improved network reliability and decreased client connectivity problems.
• Documented comprehensive network infrastructure elements, including rack layouts, Ethernet ports, and device inventory in NetBox, facilitating efficient troubleshooting and future planning.
• Collaborated on rack installations and infrastructure upgrades, successfully completing projects two weeks ahead of schedule.

Bachelor in Computer Information Systems | GPA: 3.4/4.0

• Achievements: CO Cybersecurity Professional Scholarship, NSF Cybersecurity Stipend