System Technician I
Valley-Wide Health ยท La Junta, CO
February 2026 โ Present
- Delivered Tier 1 and Tier 2 support for enterprise systems, including workstations, VoIP phones, and network connectivity issues, enhancing response time and system uptime.
- Diagnosed and resolved network-related challenges (connectivity, DNS, device communication) using established troubleshooting methodologies for efficient resolutions.
- Provided remote support utilizing NinjaOne RMM and UltraVNC, reducing incident resolution time and improving user satisfaction.
- Monitored infrastructure performance using SolarWinds, proactively identifying potential network and system issues, leading to timely interventions.
- Managed Active Directory user provisioning and permission settings through ADUC, ensuring secure access to network resources while maintaining compliance with security protocols.